VoIP Network Data Engineer

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job Description

 

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

 

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

As a VoIP Network Data Engineer you will join a team responsible for the design, development, deployment, and operation of our Voice Network, which is the core of our business-critical Call Quality Strategy.

To support our fast growing Customer base, our main focus this year is to scale up our Carrier Stack to maintain our good Call Quality and Security while increasing the capacity, geo-redundancy and global footprint.

We are looking for a VoIP Network Data Engineer to help us leverage the datas from our Voice Network.

This position is remote friendly !

Your mission @ Aircall:

  • Help design and implement data storage and mining solutions of Call Network metrics. 
  • Contribute to the provision of metric analysis strategies.
  • Help identify weaknesses in our Call Quality provision through the use of alerting, insights infrastructure and proactive reporting strategies.
  • Based on the dataset, create triggers and alert and define the process to handle the corresponding corrective action
  • A little more about you:

  • Strong requirements :
  • You have strong knowledge of data storage and mining for archival and mining purposes, including Real-Time.
  • You have strong knowledge of Real-Time Communication protocols (WebRTC)
  • You have strong knowledge of VoIP stack (SIP, RTP, TLS)
  • Engineer profile with at least 2 to 5 years of experience in VoIP deployment for Carriers and / or Internet technologies.
  • Nice to have :
  • You have basic Network knowledge
  • You have basic Ruby/Python development skills
  • Human skills :
  • You are a good communicator with your teammates, providers and customersYou are open-minded, autonomous and like sharing your ideas.
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75009)
    • Experience: > 5 years