Product Designer

  • Paris
  • CDI
  • Date de début : 04 mars 2019
  • Postuler

À propos

Aircall is a web application built on top of the newest technologies for realtime communication (Websockets, WebRTC) providing desktop phone service to marketing & sales teams.

Our Story
We launched officially in June 2015 and we have now more than 3000 customers all over the world, which use Aircall every day to run their business (Uber, Deliveroo, Heetch, Traverlbird...).

Our Product

  • Get phone numbers instantly among 40 countries
  • Redirect calls across your team
  • Make and receive calls on computer & mobile, tracking calls and monitoring activity
  • Integrate your phone system with your CRM & helpdesks (Zendesk, Pipedrive,Intercom, Salesforce, Slack…) .
  • We're competing with traditional players (Orange, Vodafone...) and a few (mostly US) start-ups (TalkDesk, Dialpad, etc), but we have a unique vision of simplicity and collaboration applied to phone calls.

Descriptif du poste

Aircall’s mission is to transform the business phone industry!

Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool. Our platform easily integrates with CRMs, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.
With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.
By redefining the idea of a business phone operator, Aircall has convinced more than 5000 companies worldwide - including Uber, SpotAHome, TravelBird.

Our vision is to build a phone communication software that integrates effortlessly in business workflows and helps teams collaborate and leverage call information.
To do that, we’re looking for a passionate product designer !

As product designer, you’ll be involved in building new features and reinvent our products everyday. You’ll work on:

  • The desktop phone app
  • Mobile apps
  • The team administrator’s dashboard
  • Salesforce, Zendesk, Intercom integrations (& many more)

You'll be part of the Product team composed of 3 designers, 7 Product Managers and led by our VP Product.

What you’ll do :

  • Understand users’ needs and problems through user interviews and meetings with the support & customer success teams. Examples : Take part in sessions with the support team to assess the main problems users are facing at the moment ; Organise shadowing sessions with users to see and understand how they use the product and what their main issues are, etc.

  • Work hand in hand with product managers on major projects of the roadmap. Examples : Revamping the user experience and interface of the calling views on the desktop app ; Building a conference call feature ; Improving the user flow of Aircall in Salesforce, etc.

  • Guarantee visual consistency when working on projects and collaborate on our design system with the design and development teams. Examples : Take part in weekly design reviews to challenge your designs ; Make sure your designs are in line with the existing UI elements ; Develop our design system with 2 other designers.

  • Produce detailed screens and prototypes for usability tests and specifications. Examples: Prepare a prototype with rough sketches to test it with 5 users from one company ; Prepare a detailed prototype at the end of the ideation phase to test it with 5 remote users ; Record a video of your prototype to share it with salespeople or the whole company, etc.

Profil recherché

What we are looking for :

  • You’re ready to revolutionise the good old phone!
  • You’re the person who’s always asking why.
  • You like to dig deep into a problem and explore various solutions to solve it.
  • You enjoy designing desktop and mobile screens with a high level of detail.
  • You love to build prototypes for testing and sharing.
  • You like to organise user interviews and usability tests.
  • You always stand up for your ideas and back them up with research.

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 04 mars 2019
  • Lieu : Paris, France (75010)
  • Expérience : > 1 an