Solutions Engineer (DACH)

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job Description

 

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

 

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

We are looking for an outstanding Solutions Engineer to join the Revenue team in an amazing tech startup located in the centre of Paris!

You are going to be our #3 Solutions Engineer in Paris, #4 Worldwide, and you will be able to impact our team and our customers starting from day one.

The Solutions Engineering teams lives in the middle between Sales, Customer Relations, and Product and enables all the teams with the technical knowledge they need in order to achieve their objectives.

The position can be either based in Paris or Berlin.

Your mission @Aircall:

  • Working closely with all the local country managers, Account Executives(AEs), and Customer Success Managers(CSM) during the sales process and throughout the customer life cycle. 
  • You will be providing technical product expertise especially integration, responding to RFIs, RFPs and helping customer designing and leading Proof of Concepts (POC) to showcase Aircall and its capabilities.
  • Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team. You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system as their productivity tool.
  • Experienced in VOIP technology including SIP, RTP, QoS,codecs, WebRTC
  • Knowledge of network troubleshooting and IP telephony terminology 
  • Networking, IT or telecommunications certification is a plus
  • Giving product knowledge and expertise to all the business teams. New Integrations, upcoming roadmap, APIs use cases, customized workflows.
  • Setting up POC together with your clients providing technical and network expertise also in the pre-sales activities.
  • A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients.
  • Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise. 
  • Working closely with our third party Partners and resellers in order to enable them for technical complex implementations.
  • Contribute to the developer platform with materials, solutions, and services offered to client to share it with the community
  • A little more about you:

  • You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.
  • You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people thinkings in a positive way.
  • You live in the nexus between business, sales, and technology.
  • You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.)Understand the concepts of web servers and databases.
  • You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)
  • You have already previous expertise as a Solutions Engineer/Sales Engineer or you have always been the person-to-go for technical questions as playing a role as an AE or Strategic CSM in a tech company.
  • You fluently speak both English and German. French is not required for this role, but we offer French classes if you want to gain a new skill.
  • Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last.
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & equity

    💚 Generous parental leave policy

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75009)