Senior Product Manager - Telephony

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job Description

 

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

 

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

Product Managers are key enablers to make the voice of our customers resonate internally and to draft the right solutions to meet their needs.

The product team @Aircall is organized around the following main areas:

- Phone

- Telco, resellers, and internal tools

- Ecosystem

We are looking for product managers to strengthen the ongoing work on the Phone area.

As a Senior Product Manager at Aircall, you will be working on the beating heart of our conversation services: the routing and the core backend systems for our communication channels.

You will ensure not only that we deliver the best in class experience for connecting agents with customers, but also that we are building scalable and reliable distributed systems.

Given the importance of these systems, your work is highly leveraged and has the potential to transform not only the conversation experience for our customers but also shape our journey to global scaling.

Your mission @Aircall:

  • Contribute to the vision and strategy of next-generation conversations platform
  • Prioritize the product roadmap together with your team and stakeholders
  • Manage product discovery and analyze users insights as well as good decision making based on those insights
  • Drive the team and stakeholders to define the best solutions (technical & functional-wise)
  • Write all specifications needed to implement the product solutions
  • Manage backlog on the day to day basis and prioritize for your team
  • Partner with the product marketing and business teams for strategic insights, smooth rollouts, communication with clients
  • Evaluate outcomes through qualitative feedback (business teams, clients) and quantitative measures
  • Contribute to the growing product mindset at Aircall
  • Be eager to try new approaches and fail fast
  • A little more about you:

  • 3+ years of experience in Product Management
  • Technically savvy and experience working with backend teams for SaaS B2B products is a plus
  • Experience with communication technologies or in the Contact Center problem space is a huge plus
  • Strong business and analytical sense
  • Ability to work autonomously, but never alone, work with tech, product, and business teams
  • Stakeholder management skills
  • Excellent communication verbally and written
  • Fluent English
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75009)
    • Experience: > 3 years