Senior Product Manager - Core

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job Description

 

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

 

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

Join the Aircall product team!

 

Our product team is organized around the following domains:

- Phone

- Telco, resellers and internal tools

- Ecosystem

The Phone domain itself is organized around several areas:

- Phone for agents

- Dashboard for admins

- Telephony 

- Messaging

- Core

We are looking for a Senior Product Manager to level up on our Core services. The Core team provides interfaces and tools that make it easy to build on top of our data and objects (such as Lines, Calls, Users) while minimizing operational concerns and ensuring user privacy.

Examples of topics the team manages: authentication, permissions, user/line management, call recordings management, data localization.

Your mission

  • Study our user needs and our industry landscape
  • Be in charge of scheduling and prioritising solutions for our user needs
  • Partner with relevant parties: business teams, product and engineering teams, product marketing team, data team
  • Work closely in a technical environment to frame, investigate and validate new features
  • Manage the team backlog
  • Define the user stories
  • Be part of the day to day organization with the development team
  • Own the roadmap project delivery and establish key product management processes
  • Partner with stakeholders for a perfect alignment on problems to solve, how and when.
  • Ensure smooth feature roll outs
  • Track feature usage, gather feedback and share those with the team
  • Contribute to the global growth of the product team by engaging in knowledge sharing, mentorship, recruiting activities, and improving processes to help us adapt as we scale.
  • Be an ambassador of the product strategy and own it
  • Your skills

  • 5+ years of experience in Product Management
  • High level of comprehension of technical topics (client-server communication, technical stacks, APIs…)
  • Strong business and analytical sense
  • Proven ability to ship products
  • Excellent communication
  • Stakeholder management skills
  • Fluent in English
  • Pragmatic, you almost always make decisions informed by data. 
  • You are eager to try new approaches
  • Experience building a B2B SaaS product is a huge plus
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Additional Information

    • Contract Type: Full-Time
    • Location: Madrid, Spain (28014)
    • Experience: > 5 years