Senior Business Systems Manager

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job Description

 

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

 

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

We are looking for someone to help us build and lead the Business Systems team at Aircall, creating the CRM infrastructure needed to support our scale and grow a team of both technical and business-oriented Business System Project Managers, Salesforce Admins and external developers who work on our internal and external systems.

This is a highly strategic role which requires technical expertise gathered during years of managing high performing teams and hands on experience within the Salesforce architecture. Your role will also be key in making Aircall’s operations both standardized and innovative, using the latest tools, technologies and methodologies to make our business teams (Sales, Success, Marketing, Partnership) more efficient and productive.

Responsibilities:

Overview:

  • Work in partnership with all areas of the business to champion the quality and integrity of all data and systems
  • Own our Salesforce infrastructure and our ecosystem of sales productivity tools and streamline workflows between internal and external systems
  • Define the Salesforce roadmap of deliverables and hire & manage external team of technical consultants & developers
  • Input into long term planning on emerging tools, technologies and CRM best practice
  • Data, workflow & processes:

  • Own end to end sales process in partnership with Sales Operations, including all systems links, data flows and interfaces.
  • Optimise the effectiveness of our systems architecture, including working with Tech, IT, Data and Product on streamlining processes.
  • Coordinate change management, including communication, testing, training and documentation.
  • Develop a culture of continuous improvement in systems & processes
  • Continually assess the adequacy of business systems in terms of governance and compliance, including but not limited to data resilience / back-up 
  • Skills/Knowledge:

  • Excellent knowledge of Salesforce (certifications)
  • Good grasp of IT architecture and data management
  • Understanding of the SAAS model and tool landscape
  • Excellent communicator, able to work cross-functionally, involving a wider range of stakeholders at all levels in the organisation.
  • Proven and demonstrable commercial negotiation skills
  • Strong management skills, delegative and mentoring style
  • Experience:

  • 7-10+ years experience of progressive project management or working in a Business Systems/IT role delivering projects
  • Experience of complex workflows and products in a multi-site environment
  • Familiar with the principles and implementation of lean practices and processes
  • Need to be:

  • Well-organised - consistently meets tight deadlines
  • Excellent problem-solver with a can-do attitude
  • Structured and disciplined in approach to planning own workload
  • Good team-member, respected and trusted by colleagues
  • Interested in and enthusiastic for the SAAS sector
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75009)