Sales Operations Manager


Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job Description


We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.


Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product! 

As a member of the global Sales Operations team you will collaborate with sales to implement innovative go-to-market strategies, plans and programs that delight customers and enable growth for the European Commercial business. Key focus areas will include performance measurement/improvement, sales process redesign and sales team operational support. 

You should have strong communication and project management skills, able to work with key business stakeholders to understand requirements and shape analytical deliverables. You should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the capability to work cross-functionally. A keen sense of ownership, drive, and scrappiness is a must.

What you'll do:

  • Become the business partner of the EMEA & APAC Sales Management - including SDR Sales & Partnership - and provide timely sales analytics including weekly pipeline analysis, forecasting, and sales results.
  • Provide insights into sales funnel movements and analysis to drive a more efficient and predictable sales cycle with the support of Salesforce and Business Intelligence tools.
  • Be the point of contact for Revenue teams in terms of performance reporting, compensation, and territory planning.
  • Develop and present recommendations to senior management for strategic decision making.
  • Support in the regional roll out of global sales processes, monitor KPIs and ensure adoption to enable the scaling of our sales teams.
  • What we are looking for:

  • 3+ years work experience in a tech company in a highly analytical role or sales operations department in a fast-paced growth company or work experience in a top consulting firm.
  • Proven skills as trusted advisor to senior leaders as cross functional business partner desirable.
  • Technical proficiency in
  • Ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages, communications, and presentations.
  • Strong verbal and written communication skills; ability to present complex ideas to diverse audience
  • Highly collaborative style with strong influence skills
  • Flexibility and ability to adjust on the fly to new demands; sense of urgency and prioritization
  • Assertiveness, directness, and a “customer first” mentality
  • Experience in providing business insights: including dash-boarding, data visualization, and reporting with tools such as Tableau, Looker, etc
  • Fluency in written and spoken business English, additional European language is a plus
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.  

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75009)
    • Experience: > 3 years