Project Manager - Risk Management


Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job Description


We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.


Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

We are looking for a Project Manager to coordinate and drive Aircall’s key initiatives  and interface with internal stakeholders to secure our sales, and operation processes. The right candidate is comfortable in a fast paced, ever changing environment and is passionate about preventing customer, company and internal stakeholder (support, sales, finance, tech…) from harm.

Your missions @Aircall:

  • Create project plans and drive their execution, providing regular updates.
  • Collaborate successfully with Finance, Sales, Tech, Product, Support, Sales Ops and other stakeholders on products, tools and analytical systems used for detecting and remediating abuse, fraud and compliance issues
  • Partner with Sales, Support, Product, Compliance, Legal and InfoSec teams to evaluate and improve operating procedures, tools and workflows.
  • Find and identify the business problems that need to be solved and then determine the best way to solve them, using data and customer experience to guide you.
  • Navigate complex decisions that require striking the right balance between business growth and risk mitigation objectives.
  • Knowledge expected:

  • You are a quick learner, able to learn complex new systems and processes at a subject matter expert level and then explain the functionality and approach to others.
  • You have experience identifying and driving process improvements that help improve customer experience and make teams more efficient
  • You are able to build relationships with stakeholders across the organization.
  • You are comfortable managing multiple projects in a fast paced environment.
  • You have excellent written and verbal communication skills and are comfortable presenting to large groups.  
  • You have strong interpersonal and organizational skills. This job requires engagement with subject matter experts to set objectives and outcomes
  • You have the technical aptitude and understanding of software development to interface with Engineering partners
  • A little more about you:

  • You have a Bachelor’s Degree in Business, Operations Management, Engineering, or similar subject area or equivalent job experience.
  • You have 4+ years of program / project management experience, preferably in a global organization or consulting firm
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75009)