Customer Success Manager - Onboarding

À propos

Aircall is a web application built on top of the newest technologies for realtime communication (Websockets, WebRTC) providing desktop phone service to marketing & sales teams.

Our Story
We launched officially in June 2015 and we have now more than 3000 customers all over the world, which use Aircall every day to run their business (Uber, Deliveroo, Heetch, Traverlbird...).

Our Product

  • Get phone numbers instantly among 40 countries
  • Redirect calls across your team
  • Make and receive calls on computer & mobile, tracking calls and monitoring activity
  • Integrate your phone system with your CRM & helpdesks (Zendesk, Pipedrive,Intercom, Salesforce, Slack…) .
  • We're competing with traditional players (Orange, Vodafone...) and a few (mostly US) start-ups (TalkDesk, Dialpad, etc), but we have a unique vision of simplicity and collaboration applied to phone calls.

Descriptif du poste

What you will do:

  • Manage the onboarding process for a portfolio of new French customers simultaneously
  • Oversee the implementation of Aircall to ensure the best customer experience with the product in the long run : account configuration, product training, technical requirements...
  • Troubleshoot issues reported by customers during the implementation process and provide solutions
  • Create and improve processes and systems for scaling the implementation and training of new customers

Profil recherché

  • Excellent verbal and written communication skills
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • French is the main language but our team is international
  • Tech curious / geek is a bonus as we onboard customer on a SaaS solution
  • Previous experience in a similar environment would be appreciated

We are looking for enthusiastic folks who are ready to innovate and make an impact for the better. Positivity, candor, ambition, commitment -- these are some of the values by which we live, as individuals and as a team. We believe that success comes from hard work and deserves to be recognized and rewarded.

*What we offer :
*
* Amazing startup atmosphere and team spirit

  • Sunny offices in the center of Paris with ping-pong table, music studio, free food/drinks and regular team parties
  • Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
  • Competitive package with bonus compensation based on performance
  • Yearly team offsites to exotic locations bringing together our Paris and NYC team

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Paris, France (75010)
  • Niveau d'études : Bac +5 / Master