Fraud Prevention Sr. Product Manager

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job Description

 

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

 

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

At Aircall we are building an awesome product suite which is helping companies to optimise their efficiency around the calling activities. At the end of the road, we help them save and earn money for their business. 

Unfortunately bad actors are usually found where there is success! Fraudsters invite themselves to the party, but they are very much not welcomed ;)

The newly created anti-fraud team is on a mission to understand the evolution of fraudulent activities as Aircall is moving upmarket. It aims at being quick to resolve the latest fraud patterns, forecast fraud scenarios and prevent them before they occur - build long-term system and product features and create sustainable machine learning models and rules.

We’re looking for a product manager to join our fast-paced company to manage several fraud initiatives. You will have full responsibility for developing features, platforms, models and capabilities to proactively identify sources and patterns of fraud and minimize the company’s total exposure to financial risk.

Your mission @Aircall:

  • You will develop a long-term vision with the relevant stakeholders that will establish Aircall, its systems and capabilities as the industry leader in fraud management and mitigation and services.
  • We're looking for someone who possesses a high level of product development and is very experienced in utilizing information generated from fraud patterns, data and prior experience to create insights for cross-functional partners that includes engineers, analysts, and operations. 
  • You will ensure that we deliver a customer-first approach and define and articulate the customer experience for fraud detection and prevention activities.
  • You will be the ‘go to’ product leader for multiple cross-functional teams to deliver the latest fraud and risk solutions across multiple businesses. You are a Product Manager who will take an experimental approach to designing and testing new product features.
  • A little more about you:

  • We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus. 
  • Min of 4+ years of relevant work in technical product management, owning and driving end-to-end product requirements across multiple technology teams
  • B2B SaaS product experience, ideally with a focus on Fraud and Risk across payment, e-commerce, retail, digital media or financial services industries
  • Strong collaboration with engineering on finding technical solutions, and eventually challenge existing solutions
  • Experience partnering with Data Scientists
  • Ability to quickly absorb technical concepts and communicate them to a non-technical audience. Ability to lead and influence teams.
  • Creative problem solver. Able to identify real obstacles and viable solutions.
  • Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it
  • Ability to lead with initiative in a fast-growing, dynamic company
  • Fluent in English……with exceptional written and oral communication skills.
  • Experience in the telecom industry would be a plus
  • You have a big smile whatever the situation. This might be the single most important point, even if it’s the last :-)
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75009)