Data Analyst - Call Quality Project

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job Description

Having a systematic high level of call quality is vital for Aircall’s success. Quality issues are complex since they can arise from anywhere in the value chain: the headset of the caller/recipient, the computer of the caller/recipient, the network, the call carrier…

We are looking for someone willing to dig into our data to better understand and improve the call quality. 

Your mission @ Aircall!

  • Lead research to advance the call quality understanding with experts’ supervision: explore data autonomously and highlight recurring patterns for the team  to implement solutions
  • Develop models to synthetize call quality evaluation
  • Build data pipelines to collect data from our partners’ APIs
  • Implement new Looker reports to ensure call quality monitoring is available at the right granularity
  • Propose alerting to ensure reactivity when Aircall’s clients are experiencing call quality issues
  • Collaborate with the data team to ensure best practices adoption in the analyses, data architecture… to constantly improve the data stack and analysts’ productivity
  • Develop the data-driven culture at Aircall
  • A little about you

  • 2+ years of analytical work experience in an analytical position (Consultant, Analyst…)
  • Strong SQL experience in querying large, complex datasets
  • Comfortable with Python for data analysis
  • Data-driven, proactive and creative approach to problem solving
  • Great interpersonal skills, enjoy working as a team-player and learning from others
  • Fluent in English
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus. 

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75009)
    • Experience: > 2 years
    • Possible partial remote