Customer Care Specialist

About

Aircall’s mission is to transform the business phone industry !
Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool.

Our platform easily integrates with your favorite CRM, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.
With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.

By redefining the idea of a business phone operator, Aircall has convinced more than 3000 companies worldwide - including Uber, SpotAHome, TraverlBird.

Job Description

As a Customer Care Specialist, you’ll be an advocate for our clients and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team (New York & Paris) to efficiently identify, solve, escalate and advise our customer’s on their questions and concerns.

Your mission @Aircall

  • Assist Aircall customers via phone, email, and chat primarily through the Aircall Phone and Zendesk.
  • Prioritize client requests through queue management
  • Identify issues and find solutions that both address and delight our customer’s short and long-term needs
  • Maintain and foster professional relationships with our clients from all over the world by providing excellent, world-class customer service.
  • Facilitate communication and product education through internal and external resources
  • Improve and identify existing customer communications across internal tools and channels
  • Specialize and become an expert in technical product domains such as integrations, number regulations & porting, quality or knowledge

Preferred Experience

  • Fluent/Native French Speaker
  • Goog English level, minimum required C1 (please submit your official score from TOEFL or TOEIC)
  • Previous experience in a customer-facing role
  • Creative and passionate about helping others
  • Exhibits uncompromising empathy
  • Ability to multi-task across different platforms and forms of communication
  • Willingness to work amongst multiple teams in an international and multilingual environment
  • Quick thinker and a fast learner
  • Excellent written and verbal communication skills
  • Ready to grow and develop your career in a fast-growing start-up

Why joining us ?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 30+ Nationalities: cosmopolite & multi-cultural mindset
🌞 Sunny offices in the center of Paris with incredible perks and regular team parties
💶 Competitive salary package & benefits (health coverage, lunch, commute, sport)

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75009)
  • Education Level: Bachelor's Degree
  • Experience: > 2 years