Customer Care

About

Aircall is a web application built on top of the newest technologies for realtime communication (Websockets, WebRTC) providing desktop phone service to marketing & sales teams.

Our Story
We launched officially in June 2015 and we have now more than 3000 customers all over the world, which use Aircall every day to run their business (Uber, Deliveroo, Heetch, Traverlbird...).

Our Product

  • Get phone numbers instantly among 40 countries
  • Redirect calls across your team
  • Make and receive calls on computer & mobile, tracking calls and monitoring activity
  • Integrate your phone system with your CRM & helpdesks (Zendesk, Pipedrive,Intercom, Salesforce, Slack…) .
  • We're competing with traditional players (Orange, Vodafone...) and a few (mostly US) start-ups (TalkDesk, Dialpad, etc), but we have a unique vision of simplicity and collaboration applied to phone calls.

Job Description

*What you will do *

  • Provide a high-quality assistance to customers
  • Gather customer product feedback to help shape and define the product roadmap
  • Help in developing our processes, practices & tools
  • Bring in new ideas to delight our customers

What we offer

  • Amazing startup atmosphere and team spirit
  • Sunny offices in the center of Paris with ping-pong table, music studio, free food/drinks and regular team parties
  • Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
  • Competitive package with quarterly compensation based on performance

Preferred Experience

  • Bac+3 degree (minimum) from University, School
  • Excellent verbal and written communication skills
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Native French & fluent in English,
  • Fluent Spanish, Portuguese or German would be a big plus
  • Previous experience in a similar environment would be appreciated

Recruitment Process

Phone Screen
On-site Interview
Use Case
Lunch with the team

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75010)
  • Education Level: Bachelor's Degree
  • Experience: > 6 months