Customer Success Manager Junior - VIP Accounts (German market)

About

Aircall is a web application built on top of the newest technologies for realtime communication (Websockets, WebRTC) providing desktop phone service to marketing & sales teams.

Our Story
We launched officially in June 2015 and we have now more than 3000 customers all over the world, which use Aircall every day to run their business (Uber, Deliveroo, Heetch, Traverlbird...).

Our Product

  • Get phone numbers instantly among 40 countries
  • Redirect calls across your team
  • Make and receive calls on computer & mobile, tracking calls and monitoring activity
  • Integrate your phone system with your CRM & helpdesks (Zendesk, Pipedrive,Intercom, Salesforce, Slack…) .
  • We're competing with traditional players (Orange, Vodafone...) and a few (mostly US) start-ups (TalkDesk, Dialpad, etc), but we have a unique vision of simplicity and collaboration applied to phone calls.

Job Description

About the team:
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

What you will do :
Grow and nurture a portfolio of VIP customers in the German Market
Maximise your portfolio’s expansion while minimizing churn and contraction
Gather customer product feedback to help shape and define the product roadmap
Develop and automate our processes, practices & tools
Bring in new ideas to delight our customers

Preferred Experience

Bachelor's or Master's degree from a business school
Excellent verbal and written communication skills
Passion for consistently providing excellent customer experience
Comfortable managing several tasks and issues in a fast-paced environment
Fluent in English & German
Previous experience in a similar environment would be appreciated

We are looking for enthusiastic folks who are ready to innovate and make an impact for the better. Positivity, candor, ambition, commitment -- these are some of the values by which we live, as individuals and as a team. We believe that success comes from hard work and deserves to be recognized and rewarded.

Recruitment Process

Phone screen
On-site interview
Technical Case
Team interview

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75010)
  • Education Level: Bachelor's Degree