We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.
Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!
Based in Paris we are looking for engaged and passionate Customer Success Managers to work on the Nordic & DACH Market.
About the team:
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!
Your mission @Aircall:Grow and nurture a portfolio of customers for the nordics markets by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling. Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction Own and manage renewal activities to execute a timely and profitable contract renewalGather customer product feedback to help shape and define the product roadmapDevelop and automate our processes, practices & toolsBring in new ideas to delight our customersBe the main point of contacts of our customers to inform the customers about product releases
A little more about you:Previous experience in a sales and/or CSM position is required. Excellent verbal and written communication skills. Native in German or another Nordic language (Swedish, Finish ...) is mandatory. Bilingual in English is required. Passion for consistently providing excellent customer experience. Comfortable managing several tasks and issues in a fast-paced environment. Previous experience in a similar environment would be appreciated.
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 35+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.