Customer Success Manager EMEA - VIP accounts


Aircall is a web application built on top of the newest technologies for realtime communication (Websockets, WebRTC) providing desktop phone service to marketing & sales teams.

Our Story
We launched officially in June 2015 and we have now more than 3000 customers all over the world, which use Aircall every day to run their business (Uber, Deliveroo, Heetch, Traverlbird...).

Our Product

  • Get phone numbers instantly among 40 countries
  • Redirect calls across your team
  • Make and receive calls on computer & mobile, tracking calls and monitoring activity
  • Integrate your phone system with your CRM & helpdesks (Zendesk, Pipedrive,Intercom, Salesforce, Slack…) .
  • We're competing with traditional players (Orange, Vodafone...) and a few (mostly US) start-ups (TalkDesk, Dialpad, etc), but we have a unique vision of simplicity and collaboration applied to phone calls.

Job Description

We are looking for an amazing Customer Success Manager to join our fast-growing team in Paris!

What you will do:

  • Grow and nurture a portfolio of VIP customers in one of our growing markets (either UK or DE)
  • Maximise your portfolio’s expansion while minimizing churn and contraction
  • Gather customer product feedback to help shape and define the product roadmap
  • Develop and automate our processes, practices & tools
  • Bring in new ideas to delight our customers

What we offer:

  • Competitive package with quarterly compensation based on performance
  • Amazing startup atmosphere and team spirit
  • Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
  • Sunny offices in the center of Paris with ping-pong table, music studio, free food/drinks and regular team parties

Preferred Experience

  • Master’s degree from business school
  • Excellent verbal and written communication skills
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Fluent in English
  • French, Spanish or German is required
  • 1-3 years of experience in the business field or in a similar position

Recruitment Process

phone screen
technical case
on-site interview
team lunch

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75010)
  • Education Level: Master's Degree
  • Experience: > 1 year