Customer Success Manager

About

Aircallโ€™s mission is to transform the business phone industry !
Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool.

Our platform easily integrates with your favorite CRM, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.
With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.

By redefining the idea of a business phone operator, Aircall has convinced more than 3000 companies worldwide - including Uber, SpotAHome, TraverlBird.

Job Description

Based in Paris we are looking for engaged and passionate Customer Success Managers for one of our EMEA Region.

About the team:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Your mission @Aircall:

  • Grow and nurture a portfolio of customers for one of the EMEA markets by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
  • Maximise your portfolioโ€™s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
  • Own and manage renewal activities to execute a timely and profitable contract renewal
  • Gather customer product feedback to help shape and define the product roadmap
  • Develop and automate our processes, practices & tools
  • Bring in new ideas to delight our customers
  • Be the main point of contacts of our customers to inform the customers about product releases

Why joining us?

๐Ÿš€ Key moment to join Aircall in term of growth and opportunities
๐Ÿ’†โ€โ™€๏ธ Our people matter, work-life balance is important at Aircall
๐Ÿ“š Fast-learning environment, entrepreneurial and strong team spirit
๐ŸŒ 30+ Nationalities: cosmopolite & multi-cultural mindset
๐ŸŒž Sunny offices in the center of Paris with incredible perks and regular team parties
๐Ÿ’ถ Competitive salary package & benefits (health coverage, lunch, commute, sport)

Preferred Experience

A little more about you:

  • Previous experience in a sales and/or CSM position is required
  • Excellent verbal and written communication skills
  • Native in English or French or German is mandatory
  • Fluent in English is mandatory.
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Previous experience in a similar environment would be appreciated

Recruitment Process

Phone screen
On-site/ hangout interview
Use case
2nd on-site interview
Social Time

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75009)
  • Experience: > 1 year
  • Occasional remote authorized