Based in Paris we are looking for engaged and passionate Customer Success Managers for our German market.
About the team:
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!
Be part of a team of different specialized CSM and get the possibility to participate to various projets, develop your sales mindset and create close relationship with clients from different countries.
Your mission @Aircall:
- Be responsible for a portfolio in which you will have to detect cross-sell and up-sell opportunities and make your accounts grow
- Ensure customer growth, adoption, satisfaction and retention.
- Be proactive by developing a commercially focus relationship while taking into account clients' needs.
- Maximise your portfolio’s growth opportunities and mitigate its risks
- Gather customer product feedback to help shape and define the product roadmap
- Develop new ways to increase customer satisfaction and organise product feedback
- Contribute to the constant improvement of our processes, best practices and tools
- Bring in new ideas to delight our customers
Why joining us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 30+ Nationalities: cosmopolite & multi-cultural mindset
🌞 Sunny offices in the center of Paris with incredible perks and regular team parties
💶 Competitive salary package & benefits (health coverage, lunch, commute, sport)
Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.