Customer Success Manager Junior - Mid-market accounts

  • Paris
  • CDI
  • Date de début : 01 janvier 2019
  • Postuler

À propos

Aircall is a web application built on top of the newest technologies for realtime communication (Websockets, WebRTC) providing desktop phone service to marketing & sales teams.

Our Story
We launched officially in June 2015 and we have now more than 3000 customers all over the world, which use Aircall every day to run their business (Uber, Deliveroo, Heetch, Traverlbird...).

Our Product

  • Get phone numbers instantly among 40 countries
  • Redirect calls across your team
  • Make and receive calls on computer & mobile, tracking calls and monitoring activity
  • Integrate your phone system with your CRM & helpdesks (Zendesk, Pipedrive,Intercom, Salesforce, Slack…) .
  • We're competing with traditional players (Orange, Vodafone...) and a few (mostly US) start-ups (TalkDesk, Dialpad, etc), but we have a unique vision of simplicity and collaboration applied to phone calls.

Descriptif du poste

What you will do:

  • Grow and nurture a portfolio of mid-market accounts
  • Maximise your portfolio’s growth opportunities and mitigate its risks
  • Develop new ways to increase customer satisfaction and organise product feedback
  • Contribute to the constant improvement of our processes, best practices and tools

What we offer:

  • Amazing startup atmosphere and team spirit
  • Sunny offices in the center of Paris with ping-pong table, music studio, free food/drinks and regular team parties
  • Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
  • Competitive package with quarterly compensation based on performance
  • Starting: ASAP

Profil recherché

  • Bachelor's or Master's degree from a top-ranking business school
  • Excellent verbal and written communication skills
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Fluent in English, Spanish or German would be a big plus
  • Previous experience in a similar environment would be appreciated

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 01 janvier 2019
  • Lieu : Paris, France (75010)
  • Niveau d'études : Bac +5 / Master
  • Expérience : < 6 mois