Customer Success Manager - German Market

About

Aircallโ€™s mission is to transform the business phone industry !
Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool.

Our platform easily integrates with your favorite CRM, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.
With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.

By redefining the idea of a business phone operator, Aircall has convinced more than 3000 companies worldwide - including Uber, SpotAHome, TraverlBird.

Job Description

Based in Paris we are looking for engaged and passionate Customer Success Managers for our German market.

About the team:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Be part of a team of different specialized CSM and get the possibility to participate to various projets, develop your sales mindset and create close relationship with clients from different countries.

Your mission @Aircall:

  • Be responsible for a portfolio in which you will have to detect cross-sell and up-sell opportunities and make your accounts grow
  • Ensure customer growth, adoption, satisfaction and retention.
  • Be proactive by developing a commercially focus relationship while taking into account clients' needs.
  • Maximise your portfolioโ€™s growth opportunities and mitigate its risks
  • Gather customer product feedback to help shape and define the product roadmap
  • Develop new ways to increase customer satisfaction and organise product feedback
  • Contribute to the constant improvement of our processes, best practices and tools
  • Bring in new ideas to delight our customers

Why joining us?

๐Ÿš€ Key moment to join Aircall in term of growth and opportunities
๐Ÿ’†โ€โ™€๏ธ Our people matter, work-life balance is important at Aircall
๐Ÿ“š Fast-learning environment, entrepreneurial and strong team spirit
๐ŸŒ 30+ Nationalities: cosmopolite & multi-cultural mindset
๐ŸŒž Sunny offices in the center of Paris with incredible perks and regular team parties
๐Ÿ’ถ Competitive salary package & benefits (health coverage, lunch, commute, sport)

Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

Preferred Experience

*A little more about you: *

  • Native in German is mandatory. Fluent in English or French is a plus.
  • Good organizational skills
  • Previous experiences in sales or in Account management is required
  • Excellent verbal and written communication skills
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment

Recruitment Process

Phone Screen with a TA
Hangout interview / first on-site
Use Case
2nd on-site interview
Social time with the team

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75009)
  • Experience: > 1 year