Customer Success Intern

  • Paris
  • Internship
  • Start Date: 02 January 2019
  • Apply Now

About

Aircall’s mission is to transform the business phone industry !
Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool.

Our platform easily integrates with your favorite CRM, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.
With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.

By redefining the idea of a business phone operator, Aircall has convinced more than 3000 companies worldwide - including Uber, SpotAHome, TraverlBird.

Job Description

We are looking for an outstanding Intern to join the Customer Success team in a an amazing tech startup located in the centre of Paris!

What you will do:

  • Help Customer Success Managers to accompany and nurture a portfolio of clients
  • Monitor and qualify growth opportunities and threats within existing customers
  • Insure timely response to customer queries and gather product feedback
  • Optimize and automate our internal processes, best practices & tools
  • Bring in new ideas to delight our customers

What you will learn:

  • Understand how a fast-growing tech startup works and consistently delivers results
  • Develop strong customer relationship skills and learn the ins and outs of Customer Success
  • Get to work with key players in the European ecosystem such as Driiveme, Uber or Weezevent
  • Work closely with different teams such as Sales, Product, Tech and Support in an international company
  • Opportunities to convert successful internships to full-time positions

Preferred Experience

  • Master’s degree student in a top-ranking business school
  • Excellent verbal and written communication skills
  • Always willing to go the extra mile!
  • Desire to provide an excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Fluent in English, another language would be a plus
  • Passion for startups or dynamic environments (previous experience in a similar environment would be appreciated)

Additional Information

  • Contract Type: Internship (Between 4 and 6 months)
  • Start Date: 02 January 2019
  • Location: Paris, France (75009)
  • Education Level: Master's Degree