Customer Success Intern

  • Paris
  • Stage
  • Date de début : 02 janvier 2019
  • Postuler

À propos

Aircall is a web application built on top of the newest technologies for realtime communication (Websockets, WebRTC) providing desktop phone service to marketing & sales teams.

Our Story
We launched officially in June 2015 and we have now more than 3000 customers all over the world, which use Aircall every day to run their business (Uber, Deliveroo, Heetch, Traverlbird...).

Our Product

  • Get phone numbers instantly among 40 countries
  • Redirect calls across your team
  • Make and receive calls on computer & mobile, tracking calls and monitoring activity
  • Integrate your phone system with your CRM & helpdesks (Zendesk, Pipedrive,Intercom, Salesforce, Slack…) .
  • We're competing with traditional players (Orange, Vodafone...) and a few (mostly US) start-ups (TalkDesk, Dialpad, etc), but we have a unique vision of simplicity and collaboration applied to phone calls.

Descriptif du poste

We are looking for an outstanding Intern to join the Customer Success team in a an amazing tech startup located in the centre of Paris!

What you will do:

  • Help Customer Success Managers to accompany and nurture a portfolio of clients
  • Monitor and qualify growth opportunities and threats within existing customers
  • Insure timely response to customer queries and gather product feedback
  • Optimize and automate our internal processes, best practices & tools
  • Bring in new ideas to delight our customers

What you will learn:

  • Understand how a fast-growing tech startup works and consistently delivers results
  • Develop strong customer relationship skills and learn the ins and outs of Customer Success
  • Get to work with key players in the European ecosystem such as Driiveme, Uber or Weezevent
  • Work closely with different teams such as Sales, Product, Tech and Support in an international company
  • Opportunities to convert successful internships to full-time positions

Profil recherché

  • Master’s degree student in a top-ranking business school
  • Excellent verbal and written communication skills
  • Always willing to go the extra mile!
  • Desire to provide an excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Fluent in English, another language would be a plus
  • Passion for startups or dynamic environments (previous experience in a similar environment would be appreciated)

Informations complémentaires

  • Type de contrat : Stage (4 à 6 mois)
  • Date de début : 02 janvier 2019
  • Lieu : Paris, France (75010)
  • Niveau d'études : Bac +5 / Master