Implementation Specialist - DACH Market

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job Description

 

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

 

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product! 

We are looking for a talented Customer Onboarding Specialist to manage our Mid market accounts on our DACH Market. You are the first point of contact of our new clients, your mission is to make them feel comfortable with the use of our product.

Your mission @ Aircall

  • Manage the onboarding process for a portfolio of new customers simultaneously on DACH Markets.
  • Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition
  • Review and understand our customer's business and communication challenges to successfully implement solutions
  • Onboard and train new customers to ensure they are setup for maximum success
  • Oversee the implementation of Aircall to ensure the best customer experience with the product in the long run : account configuration, product training, technical requirements...
  • Analyze, organize, and communicate customer feedback to the Product, and Sales Teams
  • Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers
  • Troubleshoot issues reported by customers during the implementation process and provide solutions
  • Maintain and track all projects and documentation
  • Create and improve processes and systems for scaling the implementation and training of new customers
  • What's in it for you :

  • Become an expert of Aircall to make sure our clients are satisfied
  • Be responsible to ensure a good relationship to make our Customers happy
  • Work closely with the Care, Sales, Product and Success Teams to share the clients' feedback : you will be the voice of our Customers.
  • A little more about you :

  • 1+ year experience in a similar position
  • Native in German
  • Bilingual English
  • Solutions driven, a real problem solver
  • Tech curiosity is a big plus as we onboard customer on a SaaS solution
  • Excellent verbal and written communication skills
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.  

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75009)