We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.
Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!
About the team and role:
The Billing team at Aircall is currently part of the Accounting team and is responsible for cash collection from our valued customers.
It is composed of a Billing and Cash Collection Manager, a Junior Billing Specialist in Paris for EMEA accounts and a Billing Specialist in NYC for US/APAC accounts.
You’ll be in charge of all the EMEA accounts, which you’ll manage through JIRA (for customer requests), our billing channel on Slack and JIRA (for internal request), and cash collection reminders to prevent the loss of cash. This role is a great opportunity to join a team that is dedicated to always improving processes, training our customer-facing teams, and ensuring our customers can succeed with Aircall!
Your mission @Aircall : Direct support of the customer Direct support for our Success/Sales teamContribute to the implementation and respect of internal billing proceduresMonitor assigned accounts to identify outstanding debtsFind and contact customers to inquire about their overdue paymentsIssue invoices, receipts and credit notesUpdate the customer database/balanceSolve billing, customer credit and payment disputes issuesAssist the Billing manager on the implementation our new billing systemTrain customer-facing teams regarding billing processes and new projects
A little more about you : 4-6 years of experience in a similar position (billing and customer service)Excellent verbal and written communication skillsFluent English and FrenchComfortable managing several tasks simultaneously in a fast-paced environmentAbility to deal with numbers and to process financial information
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 35+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.